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Replacement Process
You will improve over time by using your Hoiker, so to be eligible for a replacement, you must have discovered a significant fault in the apparatus. We will ask you for photographic proof of the fault you have discovered.
We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.
If your reason for a replacement is accepted, we’ll send you a new Hoiker. We will not ask you to return the apparatus you have an issue with.
To initiate a replacement, you can contact us at admin@hoiker.com.au.
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